Effective Date: 19th August 2025 

Last Updated: 19th August 2025 

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At Switch Up, we’re committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information, in accordance with the UAE’s Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

 

1. What We Collect

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We may collect and store:

• Personal Identification Information – full name, email address, phone number, passport and visa details

• Business Information – company documents, trade licence, ownership structure

• Financial Details – bank account info, billing details

• Technical Data – IP address, device type, browser data, and cookie information
   

We only collect data required to offer our services and improve your experience.

 

2. How We Use Your Data

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Your information may be used to:

• Facilitate your company setup, visa, or licensing process

• Provide tailored consultations and support

• Communicate updates or service improvements

• Comply with local legal and regulatory obligations

• Enhance our website and user experience
   

We do not sell or rent your personal data.

 

3. Legal Basis for Processing

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We process your data based on:

• Your explicit consent

• Our contractual obligation to you

• Legal and regulatory requirements

• Our legitimate interest in delivering our services and improving them

 

4. Sharing Your Information

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We only share your information when necessary and with trusted parties, including:

• UAE government authorities (e.g., DED, freezone authorities, GDRFA)

• Banking partners and third-party service providers under strict confidentiality

• Legal, financial, or compliance consultants
   

International transfers are only made to countries with adequate data protection laws or under binding agreements.

 

5. How Long We Keep Your Data

 

We store your data only for as long as necessary for service delivery, legal compliance, or legitimate business purposes.

 

6. Your Rights Under UAE Law

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You have the right to:

• Request access to your personal data

• Correct or update inaccurate data

• Request deletion (where applicable)

• Withdraw consent at any time

• Object to certain types of data processing

• Request a copy of your personal data in digital format
   

You can exercise these rights by contacting us (see details below).

 

7. Cookies & Website Tracking

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We use cookies and similar technologies to analyse website traffic, personalise content, and improve functionality. You can control cookie preferences in your browser settings.

 

8. Data Security

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Your data is protected using technical and organisational security measures such as encrypted communications, secure servers, and access controls. Only authorised team members and partners can access your information.

 

9. Third-Party Links

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Our site may contain links to other websites. We are not responsible for the privacy practices or content of those third parties. Always check their privacy policies.

 

10. Policy Updates

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This policy may be updated periodically. The revised version will be posted here with the new date. Please review regularly for any changes.

 

11. Contact Us

Got questions or need help with your data?

We're here for you.

📍 Address: Downtown, Dubai, UAE
📞 Phone: +971 55 434 8801
📧 Email: info@switchupdxb.com

You can also visit our Contact Page to book a call or find answers to common questions.

 

12. Cookies and Tracking Technologies

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Our website uses cookies and similar technologies to:

• Ensure the site functions properly

• Analyse traffic and user behaviour

• Remember your preferences for future visits

• Provide you with a better, more personalised experience
   

Cookies are small text files stored on your device that help us improve your browsing experience. You can disable cookies at any time in your browser settings, though this may affect website functionality.

 

We use the following types of cookies:

• Essential cookies – Required for basic website functionality

• Performance cookies – Help us analyse website usage (e.g. Google Analytics)

• Functional cookies – Remember user preferences

• Marketing cookies – Used to deliver personalised ads (where applicable)
   

By continuing to use our site, you consent to our use of cookies unless you choose to disable them.

If you have questions about how we use cookies, please contact us at info@switchupdxb.com.